SharpCap FAQs

If you have a question or problem with SharpCap then hopefully you will find the answer in the FAQs below. If not, you might find the answers you need in the documentation or by searching or posting on the forums.

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SharpCap Pro

If your license has run out then you will be unable to use the SharpCap Pro features any more (except in trial mode). SharpCap will start reminding you that your license will expire about 30 days before it ends and we will send you two reminder emails, so you have plenty of time to renew your license before it runs out.

Category: SharpCap Pro

Absolutely – just select the SharpCap Pro features that you are interested in and start using them. For most SharpCap Pro features, the only restriction is that you cannot save any images while you are trying out features without a license. For Polar Alignment, you cannot access the final adjustment stage in trial mode.

When you decide to try out a SharpCap Pro feature, SharpCap will let you know what restrictions will be applied and give you the chance to continue with the trial or cancel if you want. To get back to normal (no restrictions) just close and re-open SharpCap.

Category: SharpCap Pro

No, buying a SharpCap Pro license will just unlock the SharpCap Pro features – it won’t fix any issues or bugs.

The best thing to do is to make sure you have the latest version of SharpCap installed. If that doesn’t help then try searching the forums to see if anyone else has found a solution to the problem.

Category: SharpCap Pro

No, sorry, we are currently only selling 1 year licenses.

Category: SharpCap Pro

As long as you bought SharpCap Pro as a private individual for your own personal use then you don’t need a second license. You can use your personal license on any computer you own and additionally one computer that you don’t own as long as you are the main user of that computer (this allows you to use the license on a work supplied laptop).

If you are using SharpCap for a business, or an educational or government institution, you must buy a separate license for every computer which will be used to run SharpCap Pro.

Category: SharpCap Pro

Sometimes your email program may change the text of the license – perhaps to translate it into your language or to add or remove line breaks. Any changes to the license text will make SharpCap reject the license code.

Check the email containing your license – you should see that it has an attached text file that contains a second copy of your license key. Open the text file and try using that copy of the key which should not have been altered.

You can find more help regarding license keys on this page.

Category: SharpCap Pro

Follow this link – you can choose your preferred currency and you will need to pay using PayPal.

Once you have paid, we will send you an email containing a license key which will unlock all the SharpCap Pro features for 1 year. The email will be sent to the email address used for your PayPal account, so if you haven’t used PayPal for a while, check that your email address is up to date. You should also see your license code in your web browser when PayPal sends you back to our web site after your payment is complete.

Category: SharpCap Pro

This can happen if the email address you used in Paypal when renewing was different to the email address on your previous license.

If this happens to you then please reply to the email containing the new license and include details of the email address used for your previous license. We will then issue you a corrected license.

Category: SharpCap Pro

When you renewed your license you will have been sent a new license code – you need to go into SharpCap and replace the old expired license code with the new one.

You can find more information on how to fix license related problems here.

Category: SharpCap Pro

SharpCap Pro doesn’t have a separate installer – just download and run the normal SharpCap installer. Almost all SharpCap Pro features can be used in trial mode without needing a license. If you decide to buy SharpCap Pro then you will receive a license code that unlocks the Pro features fully.

Currently we can only accept PayPal payments for SharpCap Pro licenses. In some countries you may be able to pay via PayPal using a credit or debit card without creating or needing a PayPal account.

We hope to introduce an alternate way to pay during 2021.

Category: SharpCap Pro

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